Dog Cooling Summer Mat

Cancellation Policy

We have a 24-hour cancellation policy. If you change your mind just email us at support@horticu.com for order cancellation. We will cancel your order and refund you the amount in full within 24 hours. It is requested to cancel the order before it has been shipped. Once it has been shipped the order can not be cancelled.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at

support@horticu.com

. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

support@horticu.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 For more details about our Refund and Return policy, kindly contact us below 

Phone contact: +1 228-269-8253

Email contact: support@horticu.com

Address: 2059 Stone Bridge Drive, Biloxi Mississippi 39532, United States